The Workshop Whisperer Blog
Pricing, profit, your team and getting your time back. Everything here comes from 13+ years in the industry, and from the owners who have already fixed the problem you're facing right now.
What should a service advisor say when a customer says it's too expensive? Don't cut the price. The words to use instead, and why they work.
What the best service advisor training program teaches, how to judge one for your auto repair shop, and why the owner should do it too.
How to stand out from other workshops without discounting: a better front counter, a text when the car is ready, and $5 extras customers remember.
What systems does a mechanic workshop need first? A selling system, then cash flow, then SOPs for the problems that keep coming back.
How to train a service advisor or service writer in your mechanics workshop: who to put at the counter, what to teach, and how to step back.
How auto repair shop owners follow up on declined work: record every no on the job card, get permission, then text with two times to book.